Refund Policy

Guarantee #1:  Zero Regrets Virtual Assistant Guarantee.  You will love your cloud-based virtual administrative assistant or we’ll replace her free within the first 30 days.  If within the first thirty days of placement of a cloud-based virtual administrative assistant, s/he leaves or simply doesn’t work out, just let us know and we’ll replace her at no additional charge.

 

Guarantee #2:  Cloud-based virtual administrative assistant professionalism guarantee.  Team Double-Click®’s cloud-based virtual administrative assistants will be prompt, professional, and deliver on-time service and work product to you and your clients.  If you find that’s not the case and would like a replacement virtual assistant, we’ll happily match you with someone else—at no additional charge as long as it’s within the first 30 days of placement.  With a wild guarantee like this, however, you will need to show proof that the previous virtual assistant was released and is no longer working for you before we can match you with someone else.

 

Guarantee #3:  No retainer fees and no up-front billing.  Before we offer you a virtual assistant, we will make sure that she does not charge monthly retainer fees and that her billing comes after the work has been performed—never before.  If that’s the case, you’ll never even have to meet her.

 

Guarantee #4:  Details, details, details.  We guarantee that our cloud-based virtual administrative assistants will pay attention to the details for your business or we’ll replace her—no additional charge.

 

Guarantee #5:  No Black Boxes Promise.  As I mentioned earlier, employees and contractors alike often create “black boxes” or job security by not sharing the procedures, logins, urls, etc. that they use to do their job, making it impossible for someone else to do their job if they quit or leave, making them “indispensible” and impossible to fire.  Team Double-Click® promises that if you set up your virtual office systems the way we describe, the virtual assistants we match you with will NEVER be able to create black boxes.  This is where Systemization comes in.  Your virtual assistant will need to write the procedures and how-to’s for every task you ask them to do.  Website logins, urls, what to do when you get there, etc.  Using a special (and FREE) software, she should upload these so you always have access to them.  Of course, the time to do so will be billed to you at the virtual assistant’s normal per-hour rates.  As protection for you, allowing your virtual assistant to write down and proceduralize your tasks is a requirement for the No Black Boxes Promise.  If you fail to allow your virtual assistant to write down your procedures, the No Black Boxes Promise is null and void.

 

Guarantee #6:  Anti-idiot Solution—The Idiot Sheet.  Idiots are out there.  We get them too.  It’s not a matter of “if” an administrative assistant or even a cloud-based virtual administrative assistant will leave; it’s a matter of “when”.  So WHEN that happens, following the set up and procedures we describe will ensure that your new cloud-based virtual administrative assistant quickly picks up where the last one left off.  Your business will never miss a beat.  Each of the tasks your virtual assistant does for you should be documented on an “Idiot Sheet”, which should be shared with you as part of our No Black Boxes Promise.  You do need to help us with this one though.  We’ll need your help, initially, during the Office Systems Audit and later if your virtual assistant has a procedural question.  If this one fails, we’re going to ask you to provide proof that you responded when the virtual assistant had questions and that you and we went through the Office Systems Audit in its entirety.

 

Refund Policy

 

Since Team Double-Click is offering non-tangible irrevocable goods we do not issue refunds once the order is accomplished (other than those offered in our guarantees listed above) and the virtual assistant has been assigned. As a customer you are responsible for understanding this upon purchasing any item at our site.

 

Requests for a refund are accepted at info@teamdoubleclick.com within the period of 1 week after the order is placed. You should accompany this request with detailed and grounded reasons why you apply for a refund. Please make sure your request does not contradict our Terms and Conditions.