Key #3: Training
By Ruthie Palmatier
Are you struggling with the thought of how to train your cloud-based virtual administrative assistant? Is that preventing you from getting started? I hear that a lot. Maybe you are concerned with the amount of time it might take to train her. I hear that too. The first thing to remember is that if don’t train your cloud-based virtual administrative assistant to take over those tasks, you’re still stuck doing them yourself. Are you ready to move forward and get back to doing what you do best? If so, then let the cloud-based virtual administrative assistant do what she does best. She’s the skilled administrative assistant. She LOVES doing that kind of work.
Now, there are a couple of ways to go about training your assistant. While your assistant is already a trained administrative professional, you will still need to train her to your specific ways of doing things. Yes, it may take you some time to go through each of the steps, but once you do and she’s off and running you can move on to those things that you have been wanting to get to. If the training is complex or lengthy, consider recording the training call. That way she can go back over her notes and make sure she didn’t miss anything.
Did I say notes? YES! Have your assistant take notes of your training calls, each and every time. At the end of the training, have her type up those notes and email them to you. Go over those notes yourself to make sure she got all the steps and that you didn’t miss anything. This is a good way to also ensure that she understood you correctly. Then have her save that document into a new folder called “Training Manual”. Each time you go over something new, have her document the training and then again, email you those training notes. These notes are now building a training manual for you and your business.
As a business owner, having a training manual, or a procedures manual is really critical. What if your VA gets sick and you need to bring someone else to fill in? What if down the road you decide you want to add to your staff, virtual or otherwise? Having document training materials will truly make your life easier. So, please take the time to train your assistant properly. It is an investment that will pay off with high returns!
To your success!
About the author:
Gayle Buske is the co-founder, president and CEO of Team Double-Click®. As the head of a virtual staffing agency, Ms. Buske is uniquely qualified to aid small business owners in their growth and development through virtual administrative assistant outsourcing. Clients across the country look to Ms. Buske and her organization to supply quality cloud-based virtual administrative assistants.
Team Double-Click®, the country’s foremost staffing agency for trained cloud-based virtual administrative assistants – Matching Top Virtual Workers with Top Companies! Visit www.teamdoubleclick.com or phone 888.827.9129 for a variety of full-service virtual staffing options.
NOTE: You may publish this article for your magazine, trade journal, newspapers, business journals, website and/or Ezine provided you keep it in its original form and include the resource box at the end.